Frequently Asked Questions

• How many years are the products guaranteed ?

All machines are guaranteed for 2 years. Electronic and electrical components of the machine are guaranteed for 1 year.

• Do you offer spare parts supply?

Yes. We provide spare parts for 10 years from the date of sale of your products.

• Do you provide installation support?

Yes. The expenses of our technical team are covered by the company that bought the machine. Installation support does not include the machine prices.

• Do you provide training for personnel?

Yes. Whether you send your staff to our factory or we send our own training team to your factory. We are ready for training!

• Do you provide technical support?

Yes. We provide live support via remote connection 24/7 hours.

• What does MWM mean?

MWM mean is Metal Wire Machines.

• Which countries is the electrical infrastructure of your machines?

According to the country you are in, we can arrange the electrical components of our machines without any charge.

• Do you produce special design machines?

Yes. We can make special productions depending on your request.